Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services provided by Diginest Solutions. It should be read together with our Terms and Conditions and the signed contract or proposal governing your project.

1. Payment Structure

Diginest Solutions works on a contract/project basis. Clients are typically required to pay an agreed advance/upfront payment before work begins, with the remaining balance due upon completion of the project, unless a different schedule is set out in the signed contract or proposal.

2. Refund Eligibility

Refunds are issued only where Diginest Solutions fails to fulfil or deliver the order/project as agreed in the signed contract or proposal. Refunds are not available simply because a client changes their mind after work has commenced, except as set out in the Cancellation section below.

Where a project has been partially completed, any refund will be limited to the portion of work not delivered, at Diginest Solutions’s reasonable assessment based on work completed to date.

Amounts already spent on the client’s behalf on third-party costs (e.g. domains, hosting, licenses, paid plugins/assets) are non-refundable.

3. How to Request a Refund

To request a refund, please email us at Services@diginest.pro or call +92 323 9004161 with your order/project details and the reason for your request.

4. Refund Processing Time

Approved refund requests are reviewed and processed within 7 business days of approval. Refunds are returned to the original payment method used at checkout, subject to processing times of the relevant bank or payment provider.

5. Order Cancellation

Clients may request to cancel an order or project by submitting a written request to Services@diginest.pro.

• Before work begins: cancellations made before any work has started are eligible for a full refund of the advance paid, less any non-refundable payment processing or gateway charges already incurred.
• After work has begun: cancellations made once work is underway are handled per the signed contract. Work already completed is non-refundable; any remaining, undelivered portion of the advance may be refunded per Section 2 above.
• Diginest Solutions reserves the right to cancel or pause a project where a client fails to provide necessary information, approvals, access, or payment required to continue the work, after reasonable notice.

6. Contact Us

For any questions about this policy, please contact us at Services@diginest.pro or +92 323 9004161.